Refund policy

Last Updated: August 1, 2026

Overview

This Returns & Exchanges Policy applies to all purchases made through MELON. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Section 1 – Made-to-Order Products

All MELON products are made to order specifically for each customer. Because of this, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not offer refunds, exchanges, cancellations, or store credit for reasons including, but not limited to:

Change of mind
Incorrect size selected
Accidental purchases
Failure to review product descriptions or sizing information
Delays caused by the shipping carrier

Please review your order carefully before completing your purchase.

Section 2 – Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of the delivery date.

Claims submitted after this period may not be eligible for review.

Each claim is evaluated individually. If approved, MELON will provide a replacement or refund at our discretion.

Section 3 – Claim Requirements

To process a claim, the item must remain in its original condition whenever possible. Please include:

Your order number
The name used when placing the order
The email address associated with the purchase
A brief description of the issue
Clear photographs showing the damaged, defective, or incorrect item

Failure to provide sufficient information may delay or prevent processing of your request.

Section 4 – Return Shipping

If we request that an approved item be returned, customers are responsible for return shipping costs unless otherwise specified by MELON.

We recommend using a trackable shipping service, as MELON is not responsible for packages lost during return transit.

Section 5 – International Orders

Customers outside the United States are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges imposed by their country's customs authority.

MELON has no control over these fees and cannot reimburse or estimate them.